Your privacy is our priority. This document clearly explains how 918 collects, uses, stores, and protects the personal information of every member on our platform in Malaysia.
Updated: January 2026Our Privacy Commitment: 918 takes its responsibility to protect every member's personal data seriously. This Privacy Policy outlines your rights and explains how we handle your information in line with best data protection practices.
This Privacy Policy ("Policy") is issued by the 918 platform ("918", "We") and applies to all users who access the 918.gd website, the 918 mobile app for Android and iOS, and all related services.
We understand that your personal information is a valuable and sensitive asset. The trust you place in us when you register an account and use the 918 platform is something we do not take lightly. Every decision we make regarding data handling is made with your privacy and security as the top priority.
By using the 918 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
918 collects various categories of information depending on how you interact with our platform. Below is a summary of the information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Account verification (KYC) and fraud prevention |
| Contact Information | Email address, phone number | Communication and account verification |
| Financial Information | Bank name, account number (masked), transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security and platform improvements |
| Usage Data | Game history, betting records, login times | Service improvements and responsible gaming |
| Communication Data | Customer support conversation records | Complaint resolution and service improvement |
We only collect information that is strictly necessary for the stated purposes. This principle of minimal data collection is the foundation of our approach to privacy.
The information we collect is used responsibly for the following purposes:
918 will not use your data for any purpose other than those stated above without first obtaining your consent.
918 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, we do need to share certain information with the following parties to keep the platform running properly:
Every third party we work with is required to comply with data protection standards equal to or exceeding our own. A clear data processing agreement is signed with each partner before any information is shared.
Note: 918 will never ask for your account password via email, SMS, or any other channel. If you receive such a request, it is a fraudulent attempt — please report it to our support team immediately.
Protecting your personal and financial data is a responsibility we take extremely seriously. 918 implements multiple layers of technical and organisational security to ensure your information remains safe at all times:
While we take all reasonable steps to protect your data, no system is completely immune to cyber threats. You also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.
The 918 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. The following are the types of cookies we use:
You can manage and control cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality or user experience of the 918 platform.
As a 918 platform member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any personal data that is inaccurate or incomplete.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may object to the use of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another party.
You may request that the processing of your data be restricted under certain specified circumstances.
To exercise any of the above rights, please contact the 918 support team via live chat on the platform. We will respond within 30 business days from the date the request is received.
918 only retains your personal data for as long as it is needed for the purpose it was collected, or as required by law. The following are our data retention guidelines:
When the retention period expires or you make a valid deletion request, 918 will securely delete or anonymise your data using methods that ensure it cannot be recovered.
918 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.
When we make significant changes to this Policy, we will notify you through the following means:
We recommend reviewing this Privacy Policy page periodically. The "Updated" date at the top of this page will always reflect the latest version of our policy. Your continued use of the 918 platform after any changes take effect indicates your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you:
We are committed to responding to all privacy-related enquiries within 3 working days from the date of receipt. For more complex cases requiring in-depth investigation, we will inform you of a more specific timeframe.
Data protection is not merely a promise — it is a daily practice we carry out at every level of the 918 platform.
256-bit SSL encryption technology protects all data transmitted between your device and the 918 servers. Your financial and personal information cannot be read by unauthorized parties during transmission.
Our two-step KYC process ensures that only the genuine account owner can access and manage their account, protecting you from identity misuse by unauthorized parties.
918 only collects information that is strictly necessary to operate our services. We do not request irrelevant data and do not retain data longer than required.
The 918 security system monitors account activity around the clock to detect any suspicious behavior. If unusual activity is detected, we will notify you promptly.
Access to members' personal data within the 918 organisation is strictly limited and controlled. All access is logged and regularly audited to ensure no internal misuse occurs.
918's privacy practices align with international data protection standards. We continually update our policies and procedures to ensure compliance with the latest industry requirements.
Join hundreds of thousands of members who trust 918 as their preferred online casino platform in Malaysia. Your data security and privacy are always our top priority.